Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 30 days warranty period.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

What you need to provide

A. Photos/videos of the damaged item. Please send us the materials to prove the damage.

B. Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.

C. (Optional) Tracking number of the item. If Elevatemarket asks for a return of the item, you need to send the tracking number to prove that you returned it.

 To start a return, you can contact us at saleselevatemarket@outlook.com. Please note that returns will need to be sent to our supplier in China, address will be provided when return is logged.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at saleselevatemarket@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cases that Elevatemarket makes refunds:

1. Damaged Products

If the arrived product is damaged, Elevatemarket offers a full refund or replacement.

2. Incorrect or Missing Products

Elevatemarket supplier's have a strict quality control standard. They will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:

  • Incorrect product
  • Product with the wrong color, size, etc
  • Product with a missing component

Please note that:

You don’t need to return the incorrect product. We will refund or resend the right one to you.

If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.

3. Products Out of Stock

Elevatemarket offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.

4. Products Unable to Ship

Elevatemarket offers a full refund if the product can not be shipped. Due to the limited transportation, some products do not have proper shipping option. We will notify you in time and make the refund.

5. Delayed Orders

Elevatemarket offers a full refund if the order delays. It will be counted from the date that the package leaves the warehouse.

  • In normal circumstances, more than 30 days.
  • In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
  • In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.

Please note that:

a. For orders shipped to the USA, European countries, New Zealand, Canada, Elevatemarket will refund if the total shipping time more than 30 days.

b. For orders shipped to South America, Middle East, India, Africa, Elevatemarket will refund if the total shipping time more than 60 days.

c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, Elevatemarket will not refund you.

6. Cancel Orders

Elevatemarket offers a full refund if the order cancels before the product is shipped. But we will not offer a refund if the following circumstances exist:

  • POD orders: We will not refund you for the product is customized.
  • Orders with Branding Project: Orders with Branding Project cannot be canceled after 48 hours of payment.
7. Missing Packages

Elevatemarket offers a full refund if the package is missing during the delivery.

8. Other Conditions

Elevatemarket offers a warranty for all products. The warranty period is 30 days from the day of receipt of the product. After 30 days, we don't support refunds.

Cases that Elevatemarket does not make refunds:

1. Order Delivered

Elevatemarket will not offer a refund or resend if the tracking info shows ‘order delivered.’

2. Package Unclaimed

If the package is unclaimed, it will be destroyed by the local carrier within 48 hours.

3. Tracking Information Alert

Elevatemarket will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:

  • Incorrect/insufficient Address
  • Refused Package
  • Customs Clearance
  • Non-Existing Number
  • Unknown Recipient

 

Explanation

1. Expiration Date of Raising Dispute

You can raise a dispute within 30 days from the date you receive the product.

2. Dispute Denied

The following disputes will be denied.

  • No Tracking Info

Elevatemarket will deny your dispute if the tracking info expired. Generally, the post office will keep tracking information of the order for 180 days.

  • Shipping Option

Elevatemarket will deny the dispute if you choose the following shipping options:

Post NL; Electric Post NL to USA, UK, Canada, Australia, SouthAfrica, the overseas territories and overseas island areas;

  • Destination

Elevatemarket will deny the dispute if your order is shipped to the following countries:

Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.

  • Force Majeure

Elevatemarket will deny the dispute of any product damaged or shipping delay caused by the act of God, epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.

  • Others

Elevatemarket will deny the disputes caused by the following reasons:

a. Your shopper does not like the product.

b. Item doesn’t match the listing description, such as inaccurate measurement.

c. Product smells unusual.

3. Return

Elevatemarket does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes months to deliver the package, which will affect the processing time.

If you urge to return the product, please pay attention to the following aspects:

  • You need to return the product within 10 days after receiving it.
  • The product is in good condition and does not affect the secondary sales.
  • You need to pay the shipping cost.
  • You can only return the product to our supplier in China warehouse.

If you’ve returned the product, please send the tracking number to our customer service.

Elevatemarket always makes an effort to provide the best service. If you have any other questions, please feel free to contact us at saleselevatemarket@outlook.com