Shipping policy
Terms and Conditions of Shipping Guarantee
Your order should meet the following conditions for a shipping guarantee refund:
- Your shipping option is the one displayed on the product page.
- Your products are eligible for delivery.
- The shipping address is correct and eligible.
The guarantee does not apply if the following circumstances exist.
- We will not refund because of unforeseen circumstances, such as an epidemic, strike, natural disaster, war, etc.
- We will not refund if the package is shipped to the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.
3. Shipping Method
Netherlands Post and Singapore Post support worldwide delivery.
UK Express:
All UK packages will be shipped by UK Express by default.
US Express:
US Express can only deliver to the U.S(Military base not included) by USPS. You can choose this fast shipping method when fulfilling an order.
CA Express:
CA Express will ship to Canada only by Canada Post.
AU Express:
AU Express will ship to Australia only by Australia Post.
4. Delivery Time
US Express: Average delivery time is 7-12 days.
CA Express : Average delivery time is 8-15 days.
AU Express : Average delivery time is 7-9 days.
UK Express: Average delivery time is 6-10 days.
Note: In busy season, there may be 3-5 days delay.
How to check the shipping time of a product?
You can check it on the product page as the picture below.
5. Shipping Fee
The shipping fees depend on the shipping method you use and the shipping destination, please check the product description page for more shipping fee info.